Refund Policy

Effective Date: [Insert Date]

Thank you for choosing to participate in events and purchase products from THE TWIN WEST CREW Harley Davidson Stunt Team. We are committed to ensuring a positive experience for all of our participants and customers. Below is our Refund Policy, which outlines the terms under which refunds will be provided.

1. Event Ticket Refunds

• Refund Eligibility: If you purchased tickets to one of our events and are unable to attend, THE TWIN WEST CREW may offer a refund if the request is made at least [30] days prior to the event date. Requests made less than [30] days before the event are not eligible for a refund, except under exceptional circumstances.

• Refund Process: To request a refund for an event ticket, you must contact our customer support team via email at  or by phone. Provide your order number and the reason for the refund request. Refunds will be processed within [15] business days of approval.

• Cancellations by Us: If an event is canceled by THE TWIN WEST CREW, we will issue a full refund to all ticket holders. If an event is rescheduled, ticket holders will have the option to transfer their tickets to the new date or request a refund.

2. Merchandise Refunds

• Refund Eligibility for Merchandise: Merchandise purchased from our website may be eligible for a refund if the item is returned in its original, unused condition, with all packaging and tags intact. Refund requests must be made within [4] days of receiving the merchandise.

• Non-refundable Merchandise: Certain items, such as custom or personalized products, may not be eligible for refunds unless they are defective or damaged upon receipt.

• Return Process: To initiate a return, please contact us with your order details. We will provide instructions on how to return the item. Customers are responsible for the cost of return shipping, unless the item is defective or was sent in error.

3. Refunds for Defective Products

If you receive a defective or damaged product, we offer a full refund or exchange, provided that the issue is reported within [4] days of receiving the product. To initiate a refund or exchange for defective merchandise, please contact us at [Insert Email Address] with a description of the issue and supporting photos, if applicable. We will provide further instructions on how to return the item.

4. Refunds for Digital Products or Services

If you purchase any digital products or services (e.g., downloadable content, access to digital events), these are non-refundable once the product or service has been delivered or accessed, except in cases where the product or service is defective or not as described. If you encounter any issues with your digital purchase, please contact us , and we will work with you to resolve the issue.

5. Exceptions to the Refund Policy

Refunds will not be granted under the following circumstances:

• If the product or service has been used or consumed, and it is no longer in its original condition.

• If the request for a refund is made after the time limits set in this policy.

• If the product or service is non-refundable as stated in the product description or event terms.

6. Refunds Processed

• Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow [30] business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

• Partial Refunds: In some cases, THE TWIN WEST CREW may offer a partial refund or store credit, depending on the circumstances of the refund request.